We understand the importance of customer satisfaction, which is why we offer a simple 15-day free return/refund policy. If you're not completely satisfied with your purchase, you can return it within 15 days for a full refund. Here's a summary of our policy:
- All products purchased directly from our store are eligible for return.
- You have 15 days from the date of delivery to initiate a return.
- Contact our customer support team within the specified timeframe to initiate a return request.
- They will guide you through the process and provide you with any necessary instructions.
Condition of the Item:
- The item must be in its original condition, unused, and with all original tags and packaging intact.
- Once we receive the returned item and verify its condition, you will be eligible for a full refund.
- The refund will be issued to your original payment method.
- If the return is due to our error or a defective product, we will cover the return shipping costs.
- If the return is not due to our error (e.g., change of mind), the customer will be responsible for the return shipping costs.
Please note that certain items may be excluded from our 15-day free return/refund policy, such as personalized/customized items, perishable goods, and items marked as non-returnable. We recommend reviewing our website for any specific exclusions.
If you have any further questions or need assistance, our customer support team is available to help you. We strive to make your shopping experience as convenient and enjoyable as possible.
Contact our customer support for assistance.
It is mandatory to receive a return shipping address by e-mail or chat on the website from the customer service department.
1910 Thomes Ave, Cheyenne, WY 82001 USA
(Do not send goods to this address)