Refund & Returns Policy

We want you to feel confident when ordering from us. If something isn’t right, we’ll do our best to make it right—quickly and fairly.

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🗓️ 15-Day Returns

You have 15 days from delivery to request a return or exchange.

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✅ Eligibility

To be eligible for a return:

• Item must be unused, unwashed, and in original condition
• In original packaging (with tags if applicable)

If you’re unsure, just reach out—our team will guide you.

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🔁 Exchanges

We’re happy to help with exchanges for:

• Damaged or defective items
• Incorrect items received

For other cases, we recommend placing a new order to ensure the fastest service.

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💸 Refunds

Once your return is received and inspected:

• Refunds are issued to your original payment method
• Processing time: 5–7 business days

Shipping fees are non-refundable.

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🚚 Return Shipping

If we made a mistake (damaged, defective, wrong item):

• ✅ We cover return shipping

If you changed your mind:

• Customer is responsible for return shipping
• We recommend using a trackable shipping method

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❗ Damaged or Incorrect Orders

If something isn’t right with your order:

• Contact us within 48 hours of delivery
• Include your order number and a photo

We’ll take care of it as quickly as possible.

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🚫 Non-Returnable Items

• Final sale items (clearly marked)
• Used or washed items

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📦 How to Start a Return

To request a return:

• Email: info@annalinens.co or onlinew chat
• Include your order number

All returns must be approved before being sent back.

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🛡️ Our Commitment

We stand behind our products and aim to handle every request fairly. While not all returns can be accepted, our team is here to help find the best possible solution.

 

1910 Thomes Ave, Cheyenne, WY 82001 USA

WhatsApp (307) 509-5806

info@annalinens.co

It is mandatory to receive a return shipping address by e-mail or chat on the website from the customer service department.

(Do not send goods to this address)

Anna's Linens