Shipping policy
Shipping Policy
We aim to deliver your order as quickly and reliably as possible. Below is everything you need to know about how shipping works.
📦 Order Processing
- Orders are processed within 1–3 business days (Monday–Friday)
- During high-demand periods, processing may take slightly longer
Once your order ships, you’ll receive a confirmation email with tracking details.
🚚 Shipping Times
Standard Shipping
- Estimated delivery: 5–10 business days
International Shipping
- Estimated delivery: 7–15 business days
Please note: delivery times are estimates and may vary depending on your location and carrier delays.
📍 Tracking Your Order
- A tracking number will be provided once your order ships
- Please allow 1–3 days for tracking updates to appear
💸 Shipping Costs
- Shipping rates are calculated at checkout based on your location
- Promotions or free shipping offers may apply when available
⚠️ Important Shipping Notes
- Shipping times do not include processing time
- We do not guarantee exact delivery dates, as carriers may experience delays
- Customers are responsible for providing a correct and complete shipping address
📬 Lost, Delayed, or Marked as Delivered
If your package is delayed or marked as delivered but not received:
- Check with neighbors or your local carrier first
- If you still need help, contact us and we’ll assist where possible
Once a package is marked as delivered by the carrier, it is considered delivered.
🌍 Customs & International Orders
- International shipments may be subject to customs fees or import taxes
- These charges are the customer’s responsibility
❗ Order Changes & Cancellations
- Orders can only be modified or canceled within 12 hours of purchase
- After processing begins, changes may not be possible
💬 Need Help?
If you have any questions about your shipment:
- Email: info@annalinens.co or online chat
- Include your order number
We respond within 24 hours.
Anna's Linens
1910 Thomes Ave, Cheyenne, WY 82001 USA
WhatsApp (307) 509-5806